Our voice quality accounts for a significant part of the first impression, and so we must pay close attention to our pitch, speed, volume, and tone. A high pitch might reveal that we are nervous and overwhelmed, and a very low pitch might indicate that we are angry, unhappy, or cranky. Working on your voice quality and verbal delivery is very important and cannot be overstated. If you have an edgy, loud, squeaky, or robotic voice, you may want to work on it with a voice coach. Try recording yourself while engaged in conversation and see how you sound—you might be surprised!
Finally, your words do count. The art of skillful conversation involves knowing what to say and how to advance, or end, any discussion. People who talk too much are considered self-absorbed, narcissistic, and boring. You won’t get anywhere in business or social circles if you don’t pay attention to what you say and how you say it!